Effective Date: 28 April 2026
Welcome to Provenshop Plus. Your privacy is important to us. This Privacy Policy explains how Provenshop Plus collects, uses, stores, and protects your information when you use our mobile application and related services.
By using Provenshop Plus, you agree to the practices described in this Privacy Policy.
We may collect the following types of information:
When you register or use our services, we may collect:
Full name
Mobile phone number
Email address
Delivery address
Profile information
To provide nearby store discovery, cab booking, rentals, and delivery services, we may collect:
Precise device location (GPS)
Approximate location
Address and region information
We collect details related to:
Product purchases
Cart items
Cab bookings
Service bookings
Rental bookings
Payment and transaction details
Order history
We may automatically collect:
Device type and model
Operating system version
App version
IP address
Device identifiers
Log and crash data
We may collect referral activity and reward usage information to manage referral programs and promotional benefits.
We use your information to:
Create and manage your account
Provide shopping, delivery, rental, cab, and service booking features
Process orders and payments
Enable live order and booking tracking
Improve app functionality and user experience
Personalize nearby store and service recommendations
Communicate updates, offers, and notifications
Prevent fraud, abuse, and unauthorized access
Provide customer support
Provenshop Plus uses location access to:
Show nearby stores and services
Improve delivery accuracy
Enable cab booking features
Help delivery agents and drivers locate your address
Provide region-based recommendations
You may disable location access through your device settings, but some features may not function properly.
We do not sell your personal information.
We may share limited information with:
Delivery partners
Cab drivers
Service providers
Rental providers
Payment gateway providers
Technical and analytics service providers
Government or legal authorities when required by law
All partners are expected to protect your data responsibly.
We use reasonable security measures to protect your information from unauthorized access, misuse, loss, or disclosure.
However, no internet-based platform can guarantee complete security.
We retain your information as long as necessary to:
Provide services
Maintain transaction records
Comply with legal obligations
Resolve disputes
Enforce agreements
Depending on applicable laws, you may have the right to:
Access your information
Correct inaccurate data
Request deletion of your account
Withdraw permissions
Contact us regarding privacy concerns
Our app may use third-party services such as:
Payment gateways
Analytics providers
OTP verification services
Maps and location services
These third-party services may have their own privacy policies.
Provenshop Plus is not intended for children under the age of 13. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. Updated versions will be posted within the app or on official platforms with a revised effective date.
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Provenshop Plus Support
📧 Email: info@provensoft.in
