Terms And Conditions

Terms and Conditions for Provenshop Plus

Effective Date: 28 April 2026

Welcome to Provenshop Plus. These Terms and Conditions govern your use of the Provenshop Plus mobile application, website, and related services.

By accessing or using Provenshop Plus, you agree to comply with these Terms and Conditions. If you do not agree, please do not use the app or services.


1. About Provenshop Plus

Provenshop Plus is an online platform that enables users to:

  • Purchase groceries, food, medicines, dairy products, fruits, vegetables, snacks, and non-veg items
  • Book cab services
  • Book local services
  • Rent vehicles and other rental services
  • Place delivery orders from nearby stores
  • Access offers, rewards, and referral programs

Services may vary depending on your location and service availability.


2. User Eligibility

By using Provenshop Plus, you confirm that:

  • You are at least 18 years old, or using the app under parental/legal guardian supervision
  • The information you provide is accurate and complete
  • You will use the app only for lawful purposes

3. User Account & OTP Login

Users may register and login using mobile number OTP verification.

You are responsible for:

  • Maintaining the confidentiality of your account
  • Ensuring your phone number is active and secure
  • All activities performed through your account

We reserve the right to suspend or terminate accounts involved in suspicious or fraudulent activity.


4. Orders & Deliveries

a) Product Availability

Products and services are subject to availability and may vary by location and vendor.

b) Pricing

Prices displayed in the app may change without prior notice. Final pricing will be shown during checkout.

c) Delivery Timing

Estimated delivery times are approximate and may vary due to traffic, weather, vendor delays, or unforeseen circumstances.

d) Order Cancellation

Orders may be canceled by users or vendors depending on the processing stage.

Refund eligibility may vary based on cancellation timing and service type.


5. Cab Booking Services

Provenshop Plus may provide cab booking services through independent drivers or partners.

Users agree that:

  • Driver availability may vary
  • Estimated arrival times are approximate
  • Users must behave respectfully with drivers
  • Unsafe or illegal behavior may result in account suspension

Provenshop Plus is not responsible for delays caused by traffic, weather, or third-party driver issues.


6. Service Booking & Rentals

Users may book local services and rental options through the app.

Service providers and rental vendors are independent third parties. While we aim to partner with trusted providers, Provenshop Plus is not directly responsible for:

  • Service quality disputes
  • Rental damages
  • Delays caused by providers
  • Third-party conduct

Users may be required to provide additional identification or security deposits for certain rentals.


7. Payments

Payments may be processed through third-party payment gateways.

Users agree that:

  • Payment information provided must be valid
  • Unauthorized payment methods are prohibited
  • Additional transaction fees may apply depending on payment method

Provenshop Plus does not store complete banking or card details.


8. Refunds & Returns

Refunds and returns are subject to vendor policies and service conditions.

Refunds may be issued in cases such as:

  • Failed orders
  • Duplicate payments
  • Unavailable items
  • Approved cancellations

Processing times may vary depending on payment providers and banks.


9. Referral & Reward Program

Users may earn rewards through referral programs or promotional campaigns.

Provenshop Plus reserves the right to:

  • Modify referral benefits at any time
  • Remove fraudulent rewards
  • Suspend accounts abusing promotional systems

Rewards may have expiration dates and usage conditions.


10. Prohibited Activities

Users must not:

  • Use the app for unlawful purposes
  • Attempt unauthorized access to systems
  • Misuse offers or referral programs
  • Harass drivers, vendors, or service providers
  • Upload false, harmful, or misleading information

Violation may result in account suspension or legal action.


11. Intellectual Property

All content, logos, branding, graphics, text, and software within Provenshop Plus are the property of Provenshop Plus or its licensors and are protected by applicable intellectual property laws.

Users may not copy, modify, distribute, or misuse app content without permission.


12. Limitation of Liability

To the maximum extent permitted by law, Provenshop Plus shall not be liable for:

  • Indirect or incidental damages
  • Delivery delays
  • Service interruptions
  • Third-party provider actions
  • Data loss caused by external factors
  • Losses arising from misuse of the app

Services are provided on an “as available” basis.


13. Privacy

Your use of Provenshop Plus is also governed by our Privacy Policy.

By using the app, you consent to the collection and use of information as described in the Privacy Policy.


14. Changes to Terms

We may update these Terms and Conditions at any time.

Updated terms will become effective once published within the app or official platforms.

Continued use of the app after updates means you accept the revised terms.


15. Termination

We reserve the right to suspend or terminate user access without prior notice if these Terms are violated or if misuse of the platform is detected.


16. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the jurisdiction of the appropriate courts in India.


17. Contact Us

For questions, support, or legal concerns, contact us at:

Provenshop Plus Support
📧 Email: info@provensoft.in