Shipping Policy

Shipping & Delivery Policy for Provenshop Plus

Effective Date: 28 April 2026

Thank you for choosing Provenshop Plus. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered through our platform.

By using Provenshop Plus, you agree to this policy.


1. Delivery Services

Provenshop Plus provides delivery services for:

  • Grocery items
  • Food products
  • Medicines
  • Dairy products
  • Fruits & vegetables
  • Snacks
  • Non-veg products
  • Rental items (where applicable)
  • Other products available through partner stores

Delivery availability may vary depending on your location and vendor coverage.


2. Delivery Locations

We currently provide delivery services in selected areas and regions.

Users can check service availability directly within the app based on their location.


3. Delivery Time

Estimated delivery times are displayed during checkout and may vary depending on:

  • Store preparation time
  • Product availability
  • Traffic conditions
  • Weather conditions
  • Peak hours and holidays
  • Delivery partner availability

While we aim for timely deliveries, exact delivery times cannot be guaranteed.


4. Shipping Charges

Delivery or shipping charges may vary based on:

  • Order value
  • Distance
  • Delivery location
  • Vendor policies
  • Surge or peak-time conditions

Applicable charges will be displayed before order confirmation.


5. Order Tracking

Users can track their orders in real time through the Provenshop Plus app.

Tracking updates may include:

  • Order confirmation
  • Preparation status
  • Out for delivery
  • Delivered status

6. Failed Deliveries

Deliveries may fail due to:

  • Incorrect address details
  • Customer unavailable at delivery location
  • Unreachable phone number
  • Unsafe or inaccessible location

In such cases:

  • Re-delivery may not always be possible
  • Additional charges may apply
  • Certain orders may not qualify for refunds

7. Product Inspection

Users are encouraged to inspect delivered items at the time of delivery.

Any issues such as:

  • Missing products
  • Wrong items
  • Damaged goods
  • Expired items

should be reported within 24 hours of delivery.


8. Delayed Deliveries

Unexpected delays may occur due to:

  • Weather conditions
  • Traffic congestion
  • Technical issues
  • Vendor delays
  • High demand periods

Provenshop Plus is not liable for delays caused by circumstances beyond reasonable control.


9. Contactless Delivery

Where available, users may choose contactless delivery options for safer and more convenient order handling.


10. Delivery Restrictions

Certain products or services may have delivery restrictions based on:

  • Local laws
  • Vendor policies
  • Service availability
  • Distance limitations

11. Changes to Shipping Policy

Provenshop Plus reserves the right to modify this Shipping & Delivery Policy at any time without prior notice.

Updated policies will be published within the app or official platforms.


12. Contact Us

For delivery-related support or shipping queries, contact:

Provenshop Plus Support
📧 Email: info@provensoft.in


By using Provenshop Plus, you acknowledge that you have read and agreed to this Shipping & Delivery Policy.